Cancellations And Refunds

Cancellations:

You have the right to cancel your complete order within 14 days for a refund, of which will be issued back to the payment method used on your original order. It is your responsibility to cover the return cost of postage and to return the goods in their original packaging and in a re-sellable condition. The Big Food Company It will not be responsible for the loss of returned goods, so we advise you to retain your proof of shipping when sending your products back to us.
This right does not extend to cancellation of part orders or orders not returned in their original packing and re-sellable condition.
If you wish to cancel your order, please contact us via office@thebigfoodcompany.co.uk with your order details so we can direct you further.
The Big Food Company reserve the right not to accept orders from individuals who repeatedly cancel full orders.

Refund Policy:

For refunds, you have to contact us within 14 days of receiving your order to let us why you are requesting a refund, you then have another 14 days to return the goods (this does not include food products), If you wish to cancel your order, please contact us via office@thebigfoodcompany.co.uk with your order details so we can direct you further. Please note it is the customers responsibility to pay for returned parcels. The Big Food Company reserve the right not to accept orders from individuals who repeatedly cancel orders.